Frequently Asked Questions
Does my painting come in a frame?
No, due to transport considerations, I can’t ship your piece framed. It sounds silly but this ensures your artwork arrives safely, ready for you to frame it in a style that suits your space best!
When can I expect my order to ship and arrive?
My timeline for shipping on custom projects is 4-6 weeks. This depends on a lot of factors, but is most influenced by the scope of the custom project and what other projects I have ahead of yours. I process orders in the order they are placed, which I know you can appreciate and understand!
Is local pickup available?
Absolutely! If you're in Columbia, MO — send me a message and let's chat about your local pickup options.
Do you ship internationally?
Currently, I only ship within the United States. I know I know, I’m working on it!
For detailed shipping information, please refer to the Shipping Policy.
Do you accept returns or exchanges?
I put my heart and soul, and all of your love for your furry family member, into each and every piece I create. This means that I am unable to accept returns. I want to be sure that you love your piece, so please send me a message to discuss.
And if your piece arrives damaged due to shipping, let me know ASAP so we can get it fixed!
Can we collaborate?
Absolutely! I’m open to collaborations with like-minded brands that share my values. Send me a message to share your ideas, and let's create something amazing together!
Do you have any current discount codes?
I sure do! You can sign up for my email list and enjoy 10% off your first order. Keep an eye on my Instagram for the latest updates on promotions and sales!
What is the best way to get in touch with you?
Feel free to reach out via email at firstname.lastname@example.org or send me a message. I’m here to help you any way I can!
Can I buy a digital art file of my commissioned art?
Yes! At this time, I am offering digital files for only Custom Watercolor Pet Portraits.
Now you can immortalize your custom watercolor pet portrait in the digital realm. Opt for the Digital File option, and alongside your physical masterpiece, receive a high-resolution JPG, PNG, and PDF version of your artwork.
Perfect for those who want to explore various ways to cherish their furry friend's memory digitally—whether it's creating a custom blanket, sharing copies with family, or exploring other personal projects.
Please note, these digital files are for personal use only and cannot be printed for any commercial products without consulting Mandy Dudley and paying a commercial licensing fee. It's a wonderful way to extend the reach of your cherished pet's portrait while respecting the integrity of the artwork.
Important: This Digital Art Add-On cannot be purchased separately; it is exclusively available as an addition to your custom watercolor pet portrait order. All artwork is copyright of Mandy Dudley Art, and may not be altered physically or digitally. The digital files included are for personal use only, non-transferable, and may not be shared, resold, or distributed in any form. Embrace the versatility of your custom creation—order the Digital Art Add-On and bring your pet's memory to life in the digital world while respecting the artist's rights and craftsmanship.